Responsible Social Gaming

Introduction

This Responsible Gaming Policy (RGP Policy) describes the control tools, information, and resources available to registered players on the Website.

This RGP Policy forms part of our Terms and Conditions. Terms that are capitalized and defined in the Terms and Conditions or our Sweeps Rules have the same meaning in this RGP Policy.

We may update the RGP Policy at any time. Any amendments will be published on the Website and such changes will be binding and effective immediately.

Whenever we amend this RGP Policy in a way that would limit your current rights or which may be detrimental, we will notify you upon your next visit to the Website and you will be required to re-confirm your acceptance prior to playing any Games. If you do not agree to the amended RGP Policy, you must stop using the Website.

You acknowledge that the Website does not provide gambling services and that the games offered on the Website are not meant to be used in relation to any gambling activity. SWPMSystem offers entertaining online social casino games and related sweepstakes promotions not meant to trigger the prohibitions imposed by state and federal gambling laws in those states where the Website operates. You agree not to use the Website if doing so would violate the laws of your state, province, or country.

You assume all risks relating to your use of and/or access to the Website. Notwithstanding any provisions contained herein, all efforts and actions taken by you during the course of playing any games and/or otherwise interacting with the Website are your sole responsibility. It is your choice to decide whether to play games and/or otherwise utilize the Services.

LivePlayCasino RGP Program

The RSG Responsible Gaming Program (RGP Program) is centered around our guiding principles of providing our customers with control tools, information,n and help resources needed to:

• Make an informed decision in gameplay.
• Prevent problem gameplay from occurring on our site.

The RGP Program is designed to support the needs of individuals at any stage of the user journey, from registration to redemption, and any level of gameplay. To do this, the RGP Program offers a range of player education, control tools, and resources for professional help when needed.

The RGP Program also understands that it is a shared responsibility to achieve a fun and affordable gameplay environment and that it is ultimately an individual's choice to play. We do not provide counseling services nor do we police user behaviour. Instead, we focus on providing control tools and informing, educating and supporting informed decisions.

RGP Play Control Tools

RGP Access Control Tools

The access control tools described below are available if your gameplay may have become, or is at risk of becoming, problematic (see "What is Problem Gameplay" section below).

• Self Account Suspension - Accessible through the player profile. Scroll to the bottom and select the amount of time you wish to suspend your account.
• This allows you to take a short break from gameplay. During this time, you will not be able to access your Account.
• Available options are 1 day, 1 week, 1 month, 3 months, 6 months or 1 year.
• It will not be possible to reactivate your Account until the chosen period ends.
• If your account has been verified to our satisfaction, we will use reasonable endeavors to arrange for any SweepCoins remaining in your account that satisfy our Playthrough Requirements and meet our minimum redemption threshold to be redeemed.
• You may not open a new Account during a period of self-exclusion. If we find that you have created an alternative Account to circumvent the self-exclusion process, we will immediately terminate your Account(s) and ban you from accessing the Services.
• Permanent Closure - Please contact customer support.

You may choose to permanently close your Account. If you wish to do so, send a written email to Customer Support via this email address support@liveplaycasino.com requesting a "Permanent Account Closure" and stating the reason for the closure. Please note that, unlike an indefinite self-exclusion, a permanent closure is irreversible and cannot be reactivated under any circumstances.

You will be required to provide a "confirmation of understanding" to permanently close your Account.

Self-Assessment

If you think your or someone else's computer gameplay is becoming problematic, consider the self-assessment questions available here.

Support Organisations

If your gameplay may have had or is at risk of having, a negative impact on your mental health, finances, or relationships with friends or family, we encourage you to get in touch with the following help and support organizations:

Education Information on Responsible Social Gameplay

Tips for Safe Gameplay

• Avoid gameplay while upset or emotional.
• Take frequent breaks during your gameplay sessions.
• Avoid gameplay while intoxicated.
• Avoid canceling redemptions.
• Remember that gameplay is only a form of entertainment, it should not be seen as a source of income or an escape from reality.
• Purchase only with money that you can afford to spend.
• Set a budget and don't go over it.
• Set a time limit before playing.
• Understand how games work before playing and remember that the results are random.
• Never let gameplay affect your employment, relationships, health, or commitments.

What is Problem Gameplay?

• Financial.
• Cannot pay bills.
• Borrowing money to maintain life expenses.
• Eviction or loss of home.
• Repossession of car and valuables.
• Family.
• Unhappy home environment.
• Missing family events and gatherings.
• Disconnect and disassociation of family members.
• Employment.
• Missing work.
• Reduction in productivity and competence.
• Loss of employment.
• Health.
• Anxiety.
• Depression.
• Isolation.
• Increases stress.

Know the Signs

• Purchasing beyond one's means.
• Not being able to pay bills due to excess spending.
• Staying home from work to play.
• Feeling frustrated on days when not playing.
• A constant need to increase the level of play to reach the same levels of fulfillment and excitement.
• Playing in order to escape from the stress of life.
• Lying about the amount of money or time that is spent.
• Hiding play behavior from significant others.
• Putting gameplay above one's family, friends, or other interests.
• Lying, borrowing, stealing, or committing fraud to get money to play.
• Depressive or even suicidal feelings during or after playing.

Player Protection Policy